Privacy Policy

Introduction

Join My Vivah ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services to connect tourists with Indian wedding experiences.

We understand that privacy is important to our users, and we take our responsibility to protect your personal information seriously. This policy applies to all information collected through our website, mobile applications, and any related services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account: Name, email address, phone number, country of residence
• Complete your profile: Dietary preferences, cultural interests, travel history, age, gender
• List a wedding (for hosts): Wedding details, venue information, guest capacity, family information
• Make a booking: Payment information, special requests, emergency contacts
• Communicate with us: Correspondence, support requests, feedback

Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, search queries
• Location Data: Geographic location (only with your explicit consent)
• Cookie Data: Preferences, session information, authentication tokens

Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms (if you choose to connect your accounts)
• Payment processors for transaction verification
• Identity verification services
• Marketing partners (with your consent)

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Create and manage your account
• Process bookings and payments
• Facilitate connections between tourists and wedding hosts
• Provide customer support and respond to inquiries
• Send booking confirmations and important updates

Safety and Security

• Verify user identities and prevent fraud
• Monitor for suspicious activity
• Investigate violations of our terms of service
• Ensure platform safety and user protection

Communication

• Send promotional emails and newsletters (with your consent)
• Notify you about new features and services
• Provide updates about your bookings or listings
• Send administrative messages and policy updates

Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics
• Personalize your experience on our platform

Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

Between Platform Users

When you book a wedding or accept a booking request, we share basic contact information between confirmed guests and hosts to facilitate coordination. This includes:

• Name and phone number
• Email address for communication
• Relevant dietary preferences or special requirements

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Payment processors: Stripe for secure payment processing
• Email services: For sending notifications and communications
• Cloud hosting: For data storage and platform infrastructure
• Analytics providers: For understanding user behavior and improving our services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms of service and other agreements
• Protect the rights, property, or safety of our users or the public
• Investigate potential fraud or security breaches

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

Data Security

We implement robust security measures to protect your personal information:

Technical Safeguards

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Secure Storage: Personal information is stored in secure databases with access controls
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Access Controls: Only authorized personnel have access to personal information

Organizational Measures

• Employee training on data protection and privacy
• Confidentiality agreements for all staff and contractors
• Regular security policy reviews and updates
• Incident response procedures for potential breaches

Payment Security

We are PCI DSS compliant and use Stripe for secure payment processing. We do not store complete credit card information on our servers.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Completion: Add missing information to your profile

Data Control

• Deletion: Request deletion of your account and personal data
• Portability: Receive your data in a portable, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

Communication Preferences

• Opt out of marketing emails by clicking unsubscribe links
• Adjust notification settings in your account preferences
• Control cookie preferences through your browser settings

To exercise any of these rights, please contact us at privacy@joinmyvivah.com. We will respond to your request within 30 days.

Data Retention

We retain your information for different periods depending on the type of data and our legitimate business needs:

Account Information

• Retained while your account is active
• Kept for 3 years after account closure for customer support and legal purposes
• Some information may be retained longer if required by law

Transaction Records

• Payment and booking information kept for 7 years for tax and legal compliance
• Financial records maintained according to regulatory requirements
• Dispute resolution records kept until matters are resolved

Communication Data

• Customer support communications retained for 2 years
• Platform messages between users kept for safety and dispute resolution
• Marketing communication preferences retained until you opt out

Legal and Safety Data

• Security incident reports kept for 5 years
• Identity verification records maintained as required by law
• Fraud prevention data retained for ongoing protection

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us provide and improve our services.

Types of Cookies We Use

Essential Cookies

• Required for basic website functionality
• Enable secure login and account access
• Remember your preferences during your session
• Cannot be disabled without affecting site functionality

Analytics Cookies

• Help us understand how visitors use our website
• Provide insights into popular features and content
• Allow us to improve user experience
• Include Google Analytics and similar services

Functional Cookies

• Remember your preferences and settings
• Enable personalized features
• Improve website performance for your device
• Store language and location preferences

Marketing Cookies

• Enable personalized advertising (with your consent)
• Track effectiveness of marketing campaigns
• Help prevent showing duplicate ads
• Can be disabled through cookie preferences

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block third-party cookies
• Clear all cookies when you close the browser

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer

Email: privacy@joinmyvivah.com
Phone: +91-XXX-XXX-XXXX
Address: [Your Business Address]
Response Time: We aim to respond within 48 hours

Data Protection Rights

For specific data protection requests, please include:

• Your full name and email address associated with your account
• Specific nature of your request
• Any relevant details to help us locate your information
• Verification of your identity (for security purposes)

Policy Updates

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or through a prominent notice on our website. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

This Privacy Policy was last updated on December 2024.